You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email email@example.com
In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods). All items returned must be in their original condition – if they’re not, we won’t be able to accept them. Items must include your original packing slip for proof of purchase – if they’re not, the goods will be returned directly to you. Personalised and bespoke products cannot be returned unless they are faulty as these are a final sale product.
We will then refund your purchase within 10 working days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
When returning your products, please indicate on your packing list which of the following your return is referring to.
A – You sent me the wrong item/size/colour
B – What you sent me was faulty
C – My order didn’t arrive in time
D – The item doesn’t look like the picture I saw online
E – I’m disappointed with the quality
F – I’ve changed my mind
G – Unwanted gift
H – Exchange
I – Other
2. Write the corresponding letter into the ‘Return Code’ column against the relevant item on the packing slip that came with your order.
3. Then within 14 days after the date on which you told us that you wished to cancel your purchase (or, if you have not told us that you wish to cancel, within 14 days of the date of receipt of the goods) send the goods you wish to return along with the delivery note to:
Rhys McArdle Returns
4 London Road
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us
If you need some help or have any questions please contact us via e-mail at firstname.lastname@example.org or call us on 020 3086 9095.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 10 days of receiving your package or proof that the order has been returned. If you are a customer in the EU, we will also refund the cost of standard delivery.
Please note that are unable to take any returns or exchanges where you have bought Rhys McArdle products in any of our stockists – this is not our responsibility and you must return these to the store where you purchased them from. If you need some help or have any questions please contact us.